Can I use my own designer or will I have to use Neo’s?
Neo work with many designers, not just their own. If your own designer or architect has already designed your kitchen, send us the drawings and we’ll provide a written proposal and quote for the manufacture and installation of that kitchen.
Do I have to pay for a consultation?
Your initial consultation with our designer is complimentary. This gives you, and us, the opportunity to discuss your project, what you want to achieve, and how we can help, without any obligation. Our designer will measure your space, take your ideas and wish-list, and work out an estimated price.
I already have a sketch of my design and know what I want. Does that mean I don’t have to pay for a designers help?
The design drawings form the basis of both a quote and also the preparation of manufacturing drawings. The drawings need to have enough detail including choice of materials, benchtops, hardware and measurements to enable us to do that. If you can deliver that level of detail, we’re happy to work with it
If I just want to refresh my existing kitchen by replacing some fronts and getting new bench tops, will Neo do this kind of work?
Generally we don’t get involved with this type of project. In our experience a revamped kitchen can sometimes end up being almost as expensive as a new one but without all the benefits. While the fronts and tops are new, everything else is unchanged, leading to an underwhelming result for the price and effort involved.
Does Neo make bathroom and laundry joinery too?
Yes, we do all kinds of joinery including laundry, bathroom, scullery and office joinery, but only when they are part of a larger project. This is not a case of being choosy, it is simply not economic for you to get us to design, manufacture and install individual items of joinery.
What types of kitchens does Neo Design specialize in?
We specialize in kitchens that are custom-designed to a customer’s exact needs. We do not offer off-the-shelf, one-size-fits-all solutions. In terms of style – traditional, contemporary, minimalist – we have no preference, because it’s what the customer wants that matters. In terms of materials and finish, we are unashamedly high quality. Our team of cabinetmakers will assemble and finish your kitchen using durable materials, hardware and finishes.
Why should I choose Neo Design over other joinery companies?
A kitchen is a substantial investment, and you need to have confidence in your choice of provider. But how? Look at how long a company has been in business. Do they offer the level of quality that meets your needs and budget? Do they provide testimonials from past customers? Do they offer a complete design, manufacture and installation service? This last one is important because it makes it easier for you, and close liaison between designer and manufacturer ensures better consistency and quality control. With 30 years in the business, and a complete design, manufacture and installation service, we are ideally positioned to deliver you a high quality, custom-designed solution, if that is what you want.
Aren’t all kitchens made from the same materials, regardless of cost?
No. The general rule that you get what you pay for also applies to kitchens. From the board the cabinets are made of, to the paint, drawer hardware, bench tops and lighting – every single component comes in differing qualities. For example, we use water-resistant MDF for all our cabinets because it won’t ‘blow out’ if it gets wet. And just to make doubly sure, we apply a coat of sealer even to surfaces that aren’t seen. Cheaper kitchens might use non-water resistant MDF, or even particle board, that can expand and break down if it gets moisture in it.
Neo kitchens are ‘custom-designed’ – but aren’t ALL kitchens custom-designed?
At one end of the spectrum is the true custom kitchen – every cabinet and panel designed from the ground up to exactly what the customer wants, and to optimize the space available, without compromise. That is a Neo Design custom kitchen. At the other end is a cabinet that you take off the shelf at your local hardware store. Somewhere in between is everybody else, using standard cabinets and configurations that offer a greater or lesser degree of customization and fit.